Shipping Policy

Shipping & Delivery

EURVEA promises to deliver a premium shopping experience for you at every stage. We take careful precautions to make sure your parcel arrives safely and in good condition.

Deliverable countries: All countries within the European Union and the United Kingdom

Carriers we use: DHL, DPD, GLS, Royal Mail

VAT & import duties are included in the displayed product price. Standard shipping rate: €6.99 for orders below €60. Free standard shipping for all orders over €60.

Most orders will be dispatched within 3–7 business days. Once dispatched, delivery normally takes 7–15 business days. Note: Quilted items require a longer lead time and will be dispatched within 7–15 business days after ordering.

Shipping transit time does not include order processing time. Total estimated lead time = processing time + transit time, approximately 10–22 business days.

Please provide a complete and accurate delivery address including house/street number. Incomplete addresses will be followed up by our customer service and may cause shipping delays.

Once your parcel is dispatched, you will receive an email notification containing your tracking number. If you do not receive the tracking email, or your tracking link is not working, please get in touch with us and we will resolve this for you.

For further shipping enquiries, email us at service@eurvea.com.

Delivery Requirements Please inspect your parcel immediately upon delivery. If your goods are damaged, defective or items are missing, contact us within 24 hours and supply photos or other supporting evidence.

If you have not received your parcel within 30 business days after receiving our dispatch confirmation email, please contact us at service@eurvea.com with your full name and order number so we can investigate.

After-sales Service If items are damaged or missing due to transit issues, we will offer suitable remedies such as partial refund, reshipment or full refund, assessed on a case-by-case basis. Please contact our customer support promptly.

Tax & Customs Information VAT, import duties and related taxes are already included in the total price you pay at checkout. You will not receive extra customs or VAT charges on delivery.

Customs clearance delays are outside of our control. If your parcel appears held by local customs, you may contact your local customs office to check its status.

If you refuse to accept the parcel upon delivery, you will be responsible for all return shipping and handling costs. For refused shipments, any refund issued will deduct the incurred return charges.

If you have any further questions, please contact us at service@eurvea.com. We are happy to help.