Privacy Policy

Privacy & Cookies

To avoid misunderstandings and deliver you a safe and secure shopping experience, please take time to review our Privacy & Cookies Policy.

Protecting Your Privacy

At EURVEA, we are fully committed to protecting the privacy and security of our customers and website visitors. We recognise how important personal privacy is, and we treat your personal data with the same care we use for our own information. We only process your personal data to improve your shopping experience.

If you would like to access, amend or update your personal information after submission, please contact us by email: service@eurvea.com

1. What personal information do we collect?

1. Your name and contact details
2. Your date of birth
3. Your gender
4. Your payment information
5. Your communication history with our support team
6. Your purchase history and saved items
7. Device information for your mobile phone, laptop or other browsing device
8. IP address and approximate location data
9. Information from any third-party accounts you link to our store
10. Your responses to surveys, competitions and promotional activities

2. How we use your information

We process your personal data for the following purposes:

1. To fulfil and deliver your orders
2. To send essential service notifications, order updates, as well as news about new products and services via email, SMS
3. To detect, investigate and prevent fraud
4. To provide tailored product recommendations
5. To understand your preferences and optimise our offerings
6. To process payments and issue refunds
7. To perform our sales contract with you
8. To deliver customer support and after-sales service
9. To maintain, test, analyse and improve our website and set your preferred default settings
10. To enable secure account login
11. To make browsing and shopping on www.eurvea.com convenient for you

We may also process your data for IT system testing, research, statistical analysis, website optimisation and new product development. We will share your data only with carefully selected third-party service providers who support our store operations, such as payment providers, logistics partners and IT service vendors, and only in line with GDPR requirements.

You are not obligated to provide your personal data. However, if you choose not to supply required information, we may be unable to process your order, and some website features may not work properly. This is your choice, and we fully respect it.

3. Marketing communications

With your explicit consent, we will send you marketing emails and messages to inform you of new arrivals, promotions and product updates. You can opt out of receiving marketing communications at any time by:

1. Updating your preferences inside your EURVEA account
2. Clicking the unsubscribe link included in every marketing email

Once your request is received, we will update your profile. Please allow a few business days for our systems to fully sync, so you may still receive a small number of marketing messages during this period.

Opting out of marketing messages does not affect essential transactional emails, such as order confirmations, shipping updates or replies to your support enquiries.

4. Data retention

We store your personal data while your account remains active, or for as long as necessary to provide our services to you. For customer support records, we retain data only for support reporting and trend analysis where required.

We may also retain limited data after account closure or once services are completed, if reasonably required to comply with legal and regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

5. Your data subject rights (GDPR)

You hold the following rights regarding your personal data:

1. The right to receive clear information about how we process your personal data
2. The right to access a copy of the personal data we hold about you
3. The right to request correction of inaccurate or incomplete personal data (many updates can also be done directly in your account page)
4. The right to request erasure of your data, or restriction of processing, under certain conditions
5. The right to opt out of direct marketing at any time, and withdraw any consent you previously gave
6. The right to data portability, to request us to transfer your data to you or another data controller
7. The right to submit a complaint to your local data protection authority (DPA). For UK residents this is the Information Commissioner’s Office (ICO). For EU residents, you may contact your national data protection authority.

About Cookies

We use cookies when you visit our website. There are four main categories of cookies, detailed below:

1. Functional cookies: These allow you to navigate our site and use core functions such as Add to Cart and Save for Later.
2. Analytics cookies: These help us measure visitor behaviour and analyse site usage, so we can continuously improve our website and shopping experience.
3. Preference cookies: These remember your settings such as language and region to create a smooth, personalised browsing experience.
4. Targeting / advertising cookies: These are used to serve relevant advertisements, limit ad frequency and measure the performance of our marketing campaigns.

If you delete or disable cookies, some website features may stop working correctly and your user experience may be impacted. By continuing to browse our website, you consent to us placing these cookies on your device.

We protect your privacy and lawful international data transfers by relying on the European Commission’s Standard Contractual Clauses (SCCs).